Terminal FAQ

How do I take payment?

To process a payment, simply click on the payment icon located at the top left corner of the screen. Then, select the "new payment" option and enter the amount that the customer wishes to pay. They can choose to pay either through contactless or by inserting their card.

Once the payment goes through, the system will ask if you would like to print a receipt for the customer. If you select "yes," the customer receipt will print out first, followed by a copy for you. If they don't need a receipt, you can choose "no," and it will print only one copy for you.

How do I process a refund?

To process a refund, first select the payment app located at the upper right-hand side of the screen. Then, click on the "Transaction" tab. The app will prompt you to enter a 4-digit PIN number.

Once you're in, you can select the "History" option, where you'll find a "Refund" button on the left-hand side of the screen. Tap it, and you'll be given the option to provide a full or partial refund.

After selecting the refund amount, the app will ask if the customer would like a receipt. If they do, you can choose "yes" and the terminal will print out a copy for them first, followed by a copy for you. However, if the customer doesn't need a receipt, simply choose "no," and the terminal will print only one copy for you.

How can I edit my terminal's tipping options?

With Kody, you have complete control over your tipping options. We offer three preset options that can be a combination of a fixed amount, such as £5, or a percentage. Additionally, customers can also enter a custom amount of their choice.  Of course, there will always be an option for the customer to select "No Tip."

If you need help editing your tipping options, don't worry - we've got you covered! Just reach out to our customer support team, and we'll be happy to assist you.

How can I update the terminal?

Kody terminals automatically update outside of trading hours to keep up with the latest and greatest we have to offer. To update your terminal manually, you can follow these simple steps:

  1. Select the settings icon located at the bottom left-hand side of the screen.
  2. Choose the configuration option.
  3. Enter your admin password when prompted.
  4. If your device is already up-to-date, you'll see a notification on the screen. If not, you'll be prompted to update your terminal.
  5. If you want to double-check for updates, select the 'check for updates' option.
  6. If your terminal requires a factory reset, please contact your Kody account manager before proceeding.

How do I charge the terminal?

You can charge Kody terminals in two ways:

  1. Lift the flap on the left-hand side of the terminal to reveal a USB-C port. Simply plug the included power adapter into the terminal and it will start to charge.
  2. If you have a charging cradle, connect your terminal's power cord to the cradle, and place your terminal on top of the cradle.

If your terminal has been left uncharged for weeks and the battery is flat, it may take up to ten minutes to charge enough for powering on.

How do I restart the terminal?

If you need to restart your terminal, simply hold down the power button located on the left-hand side. You'll see a notification pop up with the option to turn off or restart your terminal. You can select the "restart" option to proceed.

How can I change the terminal's Wi-Fi connection?

To change your terminal's Wi-Fi connection, please follow these steps:

  1. Select the settings icon located on your terminal.
  2. Choose the network option.
  3. Enter your admin password when prompted.
  4. Select the Wi-Fi network you'd like to connect to from the list.
  5. Enter the Wi-Fi password for the selected network.
  6. Select 'Ok' to confirm and connect to the Wi-Fi network.

How do I view past transactions?

To view transactions made on your terminal for the day, You canfollow these steps:

  1. Open the payment app on your terminal.
  2. Select the transaction button.
  3. Tap on the totals option.
  4. Enter the 4-digit security PIN for your staff account.
  5. All transactions made on the terminal for the day will then be displayed.

How do I check my end-of-day totals?

You can easily generate a totals report directly from our payment terminal app. This report will give you an overview of the total amounts for sales, refunds, tips, and cancellations processed through the terminal since the last reset.

To access the report, simply follow these steps:

  1. Click on the transactions icon located on the bottom left-hand side of the screen.
  2. Select "Totals."
  3. You'll now be able to see a totals report for the period shown at the top of the screen.
  4. If you'd like a hard copy, select "Print," and the report will be printed.
  5. To reset the period, simply select the "Reset" button. Keep in mind that resetting the period will not show totals from the previous period.

How do I print my end-of-day totals?

To print transaction totals from your payment app, follow these simple steps:

  1. Open the payment app on your terminal.
  2. Select the transaction button.
  3. Enter your 4-digit staff PIN when prompted.
  4. Click on the "totals" option.
  5. Once the total transaction totals are displayed, tap the printer button located in the top right-hand corner of the screen.

What should I do if my terminal asks me for a one-time passcode?

If an OTP is requested by the terminal during initial setup, you can get in touch with the Kody Admin team. This allows us to remotely activate the terminal, ensuring it's in safe hands during setup.

What should I do when the machine is not printing?

  1. Double-check to see that the printer has enough paper - if your reel is out, you can simply swap it out, and the printer will continue to print.
  2. Internet is often required for printing to work effectively since your transaction information is fetched from a server. Be sure to double-check that your internet connection is working.
  3. If neither of the above are the issue, we're always here to help. Feel free to get in touch with us and we'll get you back up and running, day or night.

Why does the language on the machine change when an international card is used?

On occasion when a customer pays with an international card, the language on-screen may adapt to make the transaction easier for your customer.

For example, if a customer uses a French card, the approval screen text will often appear in French, in this situation please look out for the big green tick for proof of a successful transaction, or a big red x meaning the transaction has failed.

Why does the customer's payment reference show up as Kody or KodyPay?

On occasion, your customers' bank statement may display Kody or KodyPay instead of your business name for a payment made at your establishment - this can happen during some early transactions when your business has just started using Kody. Don't worry, this will go away automatically, typically within 24 hours. If it doesn't, please let us know.