General FAQs

Frequently asked questions

Got a question about Kody? You’ll likely find the answer here! Not what you’re looking for? Get in touch with us!

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How do I know my money is safe with Kody?

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KodyPay works with regulated banking partners (Adyen and who are licensed by the European Central Bank and the Financial Conduct Authority. Users’ funds are protected by these regulatory bodies. They process our payments and have the infrastructure to ensure security.

Where does Kody keep processed cash?

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Kody’s cash is stored with its banking partners, Adyen and Adyen is a bank licensed by the European Central Bank. is a licensed financial institution whose money is kept with JP Morgan and Barclays bank.

What is Kody and how is it different from other merchant devices?

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Kody offers a fully integrated solution for hospitality services. Our current products are:
- A fully integrated wireless 4G-enabled card machine that takes offline payments and any payment methods, including e-wallets
- An all-in-one platform for better sales monitoring and data analysis, providing insights into customer retention and loyalty
- Online payments via digital QR code at the table, no apps, staff, or queues
- KodyCard, a chip-and-pin card that can optimise procurement and increase net profits of up to 10% through transaction fee rebates

What can we expect if a customer disputes their payment?

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If we receive a dispute for payment from a customer, we will investigate it. We will get in touch with you to gather evidence wherever possible, provide evidence from our side to corroborate, and then determine the best course of action.

Do you integrate with my POS or delivery service?

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We have a selection of POS integrations ready and waiting for you. To learn more about how we work with your specific POS or delivery service, feel free to get in touch with our team here.

How does Kody help F&B operators?

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In short, we do lots to help F&B operators!
- Provides cost savings from transaction costs.
- Increased revenue from new customer engagement via direct marketing
- Time saving from using QR code ordering
- Data insights allow operators to understand consumer behaviour and drive customer loyalty for retention

What savings can I expect by switching to Kody?

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Most operators save ~20% in transaction costs, and some even save up to 60%. (depending on current transaction costs). If you’d like, you can get a detailed breakdown for your restaurant by getting in touch.

How do you protect my customers’ data?

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We work with our banking partners (Adyen and who are licensed by the European Central Bank and the FCA. They process our payments and have the infrastructure to ensure security. In addition, information is only administered by the Kody team on a need-to-know basis, and all production access is monitored. You can find out more here.

What if I need help?

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We have an intercom that you can use to access our customer support during hours set based on your Kody plan. In addition, we also have dedicated support lines for emergency support which you can contact for instant response.

When do you pay out?

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Kody pays out money via next day payments. As our banking partners are regulated by the European Central Bank, all of Kody’s payouts count as international transfers, which (depending on your business current account) may take an additional day to clear.