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Croydon based food hall launches with new commerce platform

Tokia Square
Type: Food Court
Country: United Kingdom
Address: Level One, Grants, Croydon, CR0 1QB

About Tokia Square

Located in the heart of Croydon, Tokia Square is a vibrant food court that has become a local landmark for diverse and exciting dining experiences. Home to more than ten carefully curated culinary brands, Tokia Square offers a wide range of flavours — from refined Japanese dishes and fiery Korean favourites to fragrant Thai meals, distinctive Indian cuisine, comforting hot pot, and trendy bubble tea. It’s a one-stop destination that satisfies every food lover’s craving.

Challenges Faced

Despite its popularity, Tokia Square encountered several operational hurdles:

  • Its online and offline ordering and payment systems operated independently, requiring manual data entry that consumed time and increased staffing costs.
  • Disjointed order and collection processes impacted the overall customer experience.
  • Financial reconciliation involved pulling information from multiple systems, increasing the risk of error.

The JIKE + Kody Solution

To streamline operations, Tokia Square adopted the integrated JIKE bilingual POS system in conjunction with the Kody payment solution. This powerful combination fully automates the ordering and payment workflow — eliminating manual price entry and enabling real-time synchronisation of refunds and order data.

The system supports self-service touchscreen ordering, significantly reducing customer wait times. With JIKE and Kody’s integrated QR code scanning functionality, online orders placed via mobile are seamlessly pushed to the POS system. Once meals are ready, customers receive automated SMS notifications to collect their orders — enhancing the experience from start to finish.

Thanks to this integration, all order types — in-person, self-service, and online — are now centralised in a single POS, kitchen printer, and management system. This transformation has:

  • Boosted operational efficiency
  • Reduced labour costs
  • Minimized errors across the board

Tokia Square’s adoption of this smart technology provides a solid foundation for smooth operations and an elevated dining experience for every guest.